CUSTOMER SERVICE

CUSTOMER SERVICE For a prompt resolution to your query, contact us using one of the options below.

TELEPHONE International: +44 (0)208 996 5608 UK Free Phone: 0800 783 8833 Canada Toll Free: 1 800 399 8063 CHINESE TOLL FREE North China: 10800 6103 889 South China: 10800 2611 299 FACSIMILE International: +44 (0)208 996 5609 International: 1 888 364 2610

EMAIL AND LIVE HELP

EMAIL AND LIVE HELP Get instant answers to your queries via Live Chat, or alternatively email us your questions and we will respond promptly.

CUSTOMER SERVICE support@canbetcasino.com   BANKING REQUESTS payments@canbet.com LIVE CUSTOMER HELP Click here to chat   MARKETING DEPARTMENT marketing@canbet.com

ADDRESS

ADDRESS Please send all mail communications to the relevant address below.

CORPORATE HEADQUARTERS Building 3, Chiswick Park 566 Chiswick High Road London W4-5YA United Kingdom

COMPLAINTS

COMPLAINTS Player Dispute Process Canbet Casino is committed providing world-class Customer Service, and to dealing with player queries and disputes in a prompt, efficient, and fair manner. The following channels are available to players.

1. CUSTOMER SERVICE As a first point of reference, you should direct your query, dispute or complaint to the Customer Service Department. 2. ESCALATE TO MANAGEMENT Should you be in any way unsatisfied with the resolution provided by the Customer Service Department you may opt to escalate your query to a member of the Canbet Casino Management Team via email on complaints@canbet.com, who will personally investigate your query, dispute or complaint, and respond back to you. Please allow up to four (4) working days for a response. 3. REPORT TO THE KAHNAWAKE GAMING COMMISSION Should you be unsatisfied with the resolution provided by Canbet Casino Management, please feel free to contact the Kahnawake Gaming Commission by making use of their Feedback Form. For more information on the Kahnawake Gaming Commission, please visit their website.